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Before considering a potential Hardware hardware defect and starting an RMA, you should at least follow these steps:

If you have followed all steps above and you still consider a hardware defect please contact ourĀ supportourĀ verifying an appliance hardware defect article.

Problem: My VNC client shows only a black screen when behind a NAT or using the beroNet Cloud
: read VNC Guide carefully and use an external VNC Client if necessary.