Factory Reset and Recovery - Appliance, BNTA20/BNTA21/BNTA22

IMPORTANT: The USB recovery procedure will delete your VMs, make sure to make a backup of your VMs first!

To restore a beroNet Appliance (BNTA20/BNTA21/BNTA22) to its factory settings, you need to first create a USB recovery stick. To do this on a Windows computer you will need:

  • Tuxboot
  • Appliance Recovery

Creating a Recovery Stick:

  1. Download tuxboot and the newest BNTA-*.zip file (Tux-Boot & Stick Package)
  2. Start the tuxboot.exe
  3. Choose the USB Stick to flash (size must be at least 8 GB, USB 2.0, some USB 3.0 drives may cause problems during boot)
  4. Choose preloaded ISO and choose the downloaded BNTA-*.zip file
  5. Wait till the files where written, then you're ready

Steps for Recovery:

  1. Plugin the Recovery USB Stick
  2. Hold F11 during boot to reach the Boot-Options menu
  3. Choose your Recovery USB Stick, for example "Generic USB Flash Disk" (do not choose UEFI)
  4. Choose "beroNet Appliance Installer (web)
  5. Let the Appliance boot from the Recovery Stick. After a few minutes it will receive a DHCP IP Address which will be displayed on the screen.
  6. Use a different computer to access the IP
  7. In the recovery GUI, fetch the Image-List and download the latest HV Image
  8. After the download, install the HV image. WARNING: THE RECOVERY WILL ERASE ALL OF YOUR DATA FROM THE SSD DRIVE

    The Appliance will automatically shutdown after installation
  9. Unplug the Recovery Stick and boot the appliance

If you need scheduled remote assistance, you can request our on-demand support services: https://www.beronet.com/support