How it works

The world’s first SaaS-based Cloud solution for VoIP technologies!

The Device will regularly (every minute) send an https-request to the beroCloud web-server. This request contains certain status information of the device like network information, SIP-Registration, ISDN Port status and statistics like CPU/Memory.
This is very useful to monitor the status of your device and it can provides helpful debugging in the case of problems.

It will also request any tasks from the beroCloud.

You can assign certain tasks to the beroNet device, for example:

  • Firmware updates
  • Configuration and Restoration
  • Configure Backups
  • Activate and Reboot
  • Install Apps from the Market

If it has received any of these tasks, it will execute the task with the given parameters.

The requests come from inside to outside via https, so there's no need to use NAT or modify the Firewall.

First Steps


  • The beroNet Gateway must have at least Firmware Version 3 installed!
  • The beroNet Gateway must have an Internet connection and must have a proper name-server configuration.
  • You can find the beroNet Cloud under
  • In your cloud account you must have at least one location to register

Creating a beroCloud Account

If you do not have a beroCloud account yet, you have to sign up on

Go to 'Login' and click on Sign Up. In the registration form you have to enter

  • a username to log in later
  • the password for your account
  • The Name of your Organization
  • your Email address

Then you can enter your first location, where you can register your beroNet Gateway later. 

If you want to use your beroCloud account, you have to first confirm your account with the link provided in the Email we've sent you.

After you have confirmed your email address, you can now log in with your credentials. On the first login, you're greeted with the Terms and Conditions of the beroCloud.
Please read carefully and confirm. That's it, you can now use your beroCloud Account!


The homepage is the 'Dashboard' which gives you an overview of all the cloud items. Here you can:

  • see the location of your devices in a map
  • get a list of the last 5 recently managed beroNet Gateways
  • see your configuration, Firmware and Projects.

You can also customize the dashboard by dragging and dropping items in it.

Manage your Account

Change your password

To change your Password go to "Settings → My Account":

and click on Update

Here you can just change your password and click save. 

Add your location/s

In order to properly register a beroNet Gateway with the beroCloud, you need to create a location (e.g. company site).
Usually you have created your first location when you signed up your account, but you can add new locations.

You can register new devices with the cloud and can then assign them to the created location/s.

Here's how to create a new location:
You can create a location at "Settings → My Company" and then you click on "Create Location"

And here you can fill in your contact details and finally click save.

Now you're able to register beroNet Gateways in your cloud account.

Register/Deregister your beroNet Gateway

The beroNet Gateway register procedure works as follows:

  • Check beroNet Gateway Firmware
  • Use your credentials in the beroNet Gateway GUI to register the device
  • Enable the cloud support in your Gateway

Check beroNet Gateway Firmware

In Order to register a beroNet Gateway you must make sure to have installed the latest firmware installed (at least Firmware Version 2.2)

You can check this in the beroNet Gateway GUI under "Management → Info → Versions" and then look at the appfs-Version.

Use your credentials in the beroNet Gateway GUI

You can find the Cloud Remote management feature at "Management → Remote Management" in the beroNet Gateway GUI.
Here you can enter your user credentials of your beroCloud account, to register the device.

Before you register the gateway, make sure the Cloud URL is correct and saved. 

After registering, a short message appears which states if device has or has not been registered in the cloud. Usually it looks something like this:

Enable the cloud support in beroNet Gateway

Back in the beroNet Gateway GUI (Management → Remote Management) you should enable the:

  • "Enable cloud monitoring" checkbox.

This and the status display will be automatically enabled when registering the device.

That's it! Your beroNet Gateway device is now connected to the Cloud!

Deregister from the cloud

If you want to deregister your gateway, just click on "Deregister" in order to disconnect the gateway from the beroCloud.

Additional Info

You can find more Information about how the beroCloud works here:


The communication between the beroNet Gateway and the beroCloud is always https encoded. Each device has a unique Cloud Key additionally to identify the device besides the serial-nr. The cloud-service-GUI itself is also accessible via https by your web-browser, so that your login data can be entered safely.

You can always change the cloud key if you think it might be compromised.

Of course the berocloud server is connected to the Internet, so when you enable the backup feature the complete backup of the beroNet Gateway configuration and settings will be uploaded into the cloud and can therefore potentially be hacked if someone were to able to hack the cloud-service server.

The database-server itself is mysql with the version 5.1.41. Only connections from localhost are allowed to the database-server.

The beroCloud server runs the services Apache-2.2.14 which is accessible through the internet and sshd-1:5.3p1 which is accessible only from the beronet office.


If your device can not be registered, please check that you have a proper:

  • Gateway
  • Nameserver

you find these settings in Preferences → Network Settings.
Further make sure that:

  • the Cloud URL is
  • You have entered the right credentials of your registered beroCloud account
  • you have enabled cloud monitoring on the gateway

If you need scheduled remote assistance, you can request our on-demand support services: