Versions Compared

Old Version 4

changes.mady.by.user Gregor

Saved on

compared with

New Version 5

changes.mady.by.user Gregor

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Problem

You believe that the gateway/card hardware is defective? Make sure to follow below steps before submitting an RMA Requestrequest, so that we can process your request asap. 

Solution

Panel
bgColor#fff

Before considering a potential hardware defect and starting an RMA, you should at least follow these steps:

  1. Perform a Hardware Factory Reset
  2. Change the Power-Supply (Gateway) 
  3. Use a different Server (PCI/e Card)
  4. Change all cables
  5. Update to the latest stable Firmware

If you have followed all steps above and you still consider a hardware defect please contact our support.

Filter by label (Content by label)
showLabelsfalse
max5
spacescom.atlassian.confluence.content.render.xhtml.model.resource.identifiers.SpaceResourceIdentifier@136dd
showSpacefalse
sortmodified
reversetrue
typepage
cqllabel in ("doa","rma","dead","defect","broken") and type = "page" and space = "PUB"
labelsRMA DOA defect broken dead

...