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Verifying a gateway hardware defect

Verifying a gateway hardware defect

Owned by Christian Richter
Last updated: Jul 16, 2019

Problem

You believe that the gateway/card hardware is defective? Make sure to follow below steps before submitting an RMA request, so that we can process your request asap. 

Solution

Before considering a potential hardware defect and starting an RMA, you should at least follow these steps:

  1. Perform a Hardware Factory Reset
  2. Change the Power-Supply (Gateway) 
  3. Use a different Server (PCI/e Card)
  4. Change all cables
  5. Update to the latest stable Firmware
  6. Make a Loopback Test in case of a port failure

If you have followed all steps above and you still consider a hardware defect please contact our support.



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If you need scheduled remote assistance, you can request our on-demand support services: https://www.beronet.com/support