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Before considering a potential hardware defect and starting an RMA, you should at least follow these steps:

  1. Perform a Hardware Factory Reset
  2. Change the Power-Supply (Gateway) 
  3. Use a different Server (PCI/e Card)
  4. Change all cables
  5. Update to the latest stable Firmware
  6. Make a Loopback Test in case of a port failure

If you have followed all steps above and you still consider a hardware defect please contact our support.

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