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Before considering a potential Hardware hardware defect and starting an RMA, you should at least follow these steps:

• Do a Factory Reset & Hypervisor recovery
• Use a different set of: "Monitor, Keyboard and Mouse"
• change the power supply
• change all cables

If you have followed all steps above and you still consider a hardware defect please contact our supportour verifying an appliance hardware defect article.

Problem: My VNC client shows only a black screen when behind a NAT or using the beroNet Cloud
Workaround: read VNC Guide carefully and use an external VNC Client if necessary.

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 If the hypervisor still does not see the beroNet card, save the network settings and activate them, this rediscovers the network interfaces

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How to update the Hypervisor from Version 1.X to Version 2.X

To update to the newest Version 2.XX from 1.XX it is necessary to follow these steps:

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