You believe that the appliance hardware is defective? Make sure to follow below steps before submitting an RMA Request, so that we can process your request asap.
Before considering a potential Hardware defect, you should at least follow these steps:
Perform a Factory Reset & Hypervisor recovery
- Use a different set of: "Monitor, Keyboard and Mouse"
- Change the power supply
- Change all cables
If you have followed all steps above and you still consider a hardware defect please contact our support.