Problem
You believe that the gateway/card hardware is defective? Make sure to follow below steps before submitting an RMA Requestrequest, so that we can process your request asap.
Solution
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Before considering a potential hardware defect and starting an RMA, you should at least follow these steps: - Do Perform a Hardware Factory Reset
- change Change the Power-Supply (Gateway)
- use Use a different Server (PCI/e Card)
- change Change all cables
- Update to the latest stable Firmware
- Make a Loopback Test in case of a port failure
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If you have followed all steps above and you still consider a hardware defect please contact our support.
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