Problem
You believe that the gateway/card hardware is defective? Make sure to follow below steps before submitting an RMA Request, so that we can process your request asap.
Solution
Before considering a potential hardware defect and starting an RMA, you should at least follow these steps:
- Do a Hardware Factory Reset
- change the Power-Supply (Gateway)
- use a different Server (PCI/e Card)
- change all cables
- Update to the latest stable Firmware
If you have followed all steps above and you still consider a hardware defect please contact our support.
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