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Before considering a potential Hardware hardware defect and starting an RMA, you should at least follow these steps:
- Do a Factory Reset & Hypervisor recovery
- Use a different set of: "Monitor, Keyboard and Mouse"
- change the power supply
- change all cables
If you have followed all steps above and you still consider a hardware defect please contact our supportour verifying an appliance hardware defect article.
Problem: My VNC client shows only a black screen when behind a NAT or using the beroNet Cloud
Workaround: read VNC Guide carefully and use an external VNC Client if necessary.
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If the hypervisor still does not see the beroNet card, save the network settings and activate them, this rediscovers the network interfaces
How to update the Hypervisor from Version 1.X to Version 2.X
To update to the newest Version 2.XX from 1.XX it is necessary to follow these steps:
- backup all VMs to a large enough USB drive
- update to 2.XX via the recovery stick: 1.4 Factory Reset and Recovery (Appliance)
- convert the backups to the new backup format in the Backup GUI of the 2.XX Hypervisor
- Restore the backups
NOTE: LVM is much more performant, so the update will not only bring more stability, it will also boost the speed of the VMs.