Resolve Update Issue 21.03/23.01

This guide is for you if you your beroNet device became unable to operate and is stuck on the following scenario:

After installing 21.03 or 23.01 you get the message that RootFS could not be installed because there is not enough space left and the device boots into the Recovery Mode.

Installing the 21.03 Firmware again yields the following error:

“Extracting Version file Failed. Leaving Error: Could not install Update-Package"

Installing any Firmware Version lower than 21.03 yields the following error:

“This package can not be installed. Only 21.03 or higher“

Please follow the these steps to recover your device to a working state!

Download Backup of Configuration

This process may delete your configuration, so please create a backup of your previous configuration:

Reset the partitions

Visit the Reset Tab in the Recovery-Utility and check all marks and proceed to reset all partitions:

After you have succeeded there should pop up several red messages, and the reboot tab is hidden. The messages tell you to install a new firmware. Do not reboot yet!

Run another factory reset to restore the default values of the root database

Visit the Home Tab again and click on Factory Reset. This will reinitialize all the necessary values.

A red message is displayed, telling you to install a new firmware. Do not install a firmware yet!

Do a reboot

If you have access to the hardware:

Power cycle the device by unplugging and replugging the power cable of the device.

If you only have remote access to the device:

The Reboot Tab is hidden due to the factory reset, but the webaddress can still be reached do reboot

http://<IP-ADRESS_OF_YOUR_GATEWAY/cgi-bin/reboot.php?action=do_reboot

The Reboot will take a bit longer than usual, as the databases have to be reinitilized.

The Reset has been successful if the value for “rootfsversion” under the Tab Information is “3”.

Install a firmware

Install the following firmwares, depending on which firmware you had installed previously!

>= 21.03: install appfs-21.03rc83.tar.gz
< 21.03 or 20.06: install appfs-23.01.tar.gz

You can find the firmware packages at our webserver:

https://beronet.com/wp-content/uploads/downloads/firmwares/