Verifying a gateway hardware defect

Problem

You believe that the gateway/card hardware is defective? Make sure to follow below steps before submitting an RMA request, so that we can process your request asap.

Solution

Before considering a potential hardware defect and starting an RMA, you should at least follow these steps:

Perform a Hardware Factory Reset
Change the Power-Supply (Gateway)
Use a different Server (PCI/e Card)
Change all cables
Update to the latest stable Firmware
Make a Loopback Test in case of a port failure

If you have followed all steps above and you still consider a hardware defect please contact our support.

beroNet Documentation

Verifying a gateway hardware defect

Problem

Solution

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