How to downgrade from FW 20.XX to 3.XX
Go to "Management."
Navigate to the "Firmware Update" sub-menu and click on "Reboot in Update Mode."
Click on "Choose File" and locate the appfs-19.01.tar.gz file, then click "Upload."
Press "Install," then click "OK," and wait for the installation process to complete.
Repeat steps 1-4, but this time with the version appfs-16.17.tar.gz.
Next, repeat steps 1-4, but this time with the version appfs-3.0.19.tar.gz.
You're done.
You can find the files here
https://www.beronet.com/wp-content/uploads/downloads/berofix/release_candidates/
If you need scheduled remote assistance, you can request our on-demand support services: https://www.beronet.com/support